Refund policy.
When you can get a refund on your Meridian order, how refunds are issued, and how long they take.
24-hour refund window
You can request a full refund within 24 hours of your payment. To request a refund, email me@pandeymikhil.com with your order details, and we will return the full amount you paid.
After 24 hours
After the 24-hour window, the order is non-refundable, as we begin scheduling your sample collection visit and committing laboratory capacity to your order.
If your sample fails quality control
Separately, if your sample does not pass the laboratory quality-control check, we will arrange a fresh collection and re-run at no additional cost to you, or, if you prefer, issue a full refund.
How refunds are issued
Approved refunds are returned to your original payment method through our payment partner (Razorpay). Refunds are typically processed within 5 to 7 business days of approval. Depending on your bank or card issuer, it can take a few additional days for the amount to appear on your statement.
How to request a refund
Email me@pandeymikhil.com within 24 hours of payment with your order details, and we will confirm and process the refund. See our Cancellation Policy for how to cancel an order.
This policy forms part of, and should be read together with, our Terms of Service. Dreamers And Doers It Solutions Private Limited operates the Meridian DNA service.